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Question 1 (a) Describe a typical customer persona for your chosen enterprise in the local context. Briefly describe a scenario of the customer interacting with your chosen enterprise through different channels and completing a purchase. Create a customer journey map that illustrates the experience of the customer. Your customer journey map should
Question 2 Ethan is a software engineer and he wrote a computer program for his company’s client. After the program was delivered and installed for the client, Ethan discovered that although the computer program did meet the client’s requirements, there were some bugs in the computer program that should have been resolved if adequate tests wer
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Question 1 OCBC Bank is a long-established Singapore bank with a sustainability strategy. Review OCBC’s Sustainability Report 2022 (“OCBC Report”) (see https://www.ocbc.com/iwov- resources/sg/ocbc/gbc/pdf/ocbc-sustainability-report-2022.pdf) and address the following: (a) Briefly explain the concept of green finance and appraise OCBC’s ef
Question 2 Under Category 1.3 “Corporate Governance and Social Responsibility,” of the BE Framework, organisations are encouraged to contribute to the community and the environment while doing business. Requirement: Implements policies and involves stakeholders to contribute to the community and the environment Assume you are a consultant t
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Question 1 The BECA 2018 Business Excellence People Excellence Award Executive Summary Report presents how the organisation has strived to meet the requirements of the Business Excellence Framework in all 7 Criteria. Please note that you are required to use the current Enterprise Singapore-Business Excellence (BE) Framework, and the provided Summa
Question 1 Please read the instructions below carefully and answer all the questions that follow. (a) You are to take on the social worker role, attending to a client facing financial difficulties. Demonstrate how you would conduct the interview with the client. Illustrate how the FIVE (5) skills mentioned below will be used in your interview. Yo
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SECTION A Apply the specified translation techniques and translate the following sentences into English. In a separate paragraph, briefly explain how you have used the translation techniques in your translation. (8 marks for each question: 6 marks for Translation; 2 marks for explanation) SECTION B Apply any THREE of the translation techniques t
Question 5 Consider the following system of linear equations (a) Write down matrix 𝐴 and vector 𝑏, where 𝐴𝑥 = 𝑏. Apply the LU decomposition technique on 𝐴. Find the elementary matrices(b) Based on the 𝐿𝑈 decomposition of 𝐴, solve the system of linear equations.(c) Use the 𝐿𝑈 decomposition of 𝐴 to find the firs
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Question 3 A company is using linear programming to determine the optimal production mix for two products, A and B. The objective is to maximize profit. The original linear programming problem is as follows:Maximize Z = 3A + 5Bsubject to:(1) 2A + B ≤ 10;(2) A + 3B ≤ 12;(3) A, B ≥ 0. The company has found the optimal solution to be A = 3.6, B
Question 2 A company manufactures two types of products, A and B. Product A requires 2 units of resource X, 1 unit of resource Y, and 3 units of resource Z. Product B requires 1 unit of resource X, 3 units of resource Y, 2 units of resource Z, and 1 unit of resource W. The company has 100 units of resource X, 90 units of resource Y, 120 units of r
