What motivates employees to learn during training sessions and What would be the best training technique for teaching computer skills: Psychology Assignment, NTU, Singapore

In what type of situations is the training most useful? Least useful? What motivates employees to learn during training sessions? What would be the best training technique for teaching computer skills? What would be the best technique for customer service skills? Do all new employees model the behavior of more experienced employees? Why or why not? Why would measures of employee’s attitudes about a training program measures of actual learning be different?