HCM549: Use the steps in the Active Improvement Approach to measurement and reporting and appraise: Managing and measuring Human Capital Project Assignment, SUSS, Singapore

Company Background

Mr Happy Lim, started Premier Precision Industry Pte Ltd (PPI) more than 70 years ago. The company was set up in Singapore in 1996 and specialises in precision plastic injection moulding and has operations in Singapore, Thailand, Malaysia China, & Philippines.

Their clients are mainly from the Automotive sector and count Takata, Kiekert, Toyota, Hyundai, Citroen, Audi, Honda, Volkswagen, among others as their customers. Occasionally, they will receive and process orders for producing plastic injection moulding used by airlines and toy parts manufacturers.

In 2020, when the company moved to its present location, it streamlined its production processes and invested heavily in R&D to cater to more complexed clients’ requirements. The improved facilities enabled better and more consistent quality products to be produced.

Mr Happy Lim had the opportunity to attend Singapore Polytechnic’s AMLead Programme Nov 2022 in Germany to have the first-hand opportunity to learn from the Best-in-Class on the possibilities of i4.0 technology adoption, to improve productivity and competitiveness.

He was impressed with the range of i4.0 technology applications for manufacturing, how it transformed manufacturing activities and how people capabilities and jobs should be developed and designed.

At the beginning of the year, the management team comprising MD, COO and CFO decided to penetrate the airlines and toy parts market as part of their business expansion plan as the orders from these segments is growing steadily.

They are also looking into improving their operating manufacturing efficiency, i4.0 technologies to track and monitor the entire precision plastic injection moulding production, storage and distribution processes. Ideally, they would like to arrive at a “lights-off” stage where they can leave the manufacturing processes to run from start to finish for the large majority of the time.

Answer all questions in this section.

Question 1

Use the steps in the Active Improvement Approach to measurement and reporting and appraise what needs to be performed for each step by PPI.

Question 2

Propose two types of data with examples that will be essential for HR project measurement and evaluation in PPI’s case and explain how these can support the achievement of PPI’s business goals and objectives.

Question 3

Analyse PPI situation using the Fish Bone Diagram to identify the problem and possible root cause(s). After, appraise the suitability of using the Fish Bone Diagram for PPI situation.

Question 4

PPI intends to adopt i4.0 technologies for the company. The CEO has tasked you to construct a checklist comprising five (5) criteria so that he can evaluate the technology solution consultant objectively. To help him in his evaluation of the technology solution consultant, he requires two questions per criterion to evaluate the suitability of the technology solution consultant in meeting PPI’s needs.

Question 5

The CEO is interested to find out about the effectiveness of technology adoption training workshops conducted for employees. Design a project evaluation plan and use the Kirkpatrick Evaluation Model to evaluate the effectiveness of such training workshops.