| University | Nanyang Technological University (NTU) |
| Subject | Knowledge Management |
Section A
- Explain any FOUR (4) specific attributes that must be shown by an appropriate expert who is involved in tacit knowledge capture.
- Discuss THREE (3) tools that can be used to capture tacit knowledge from multiple experts. Explain how they can be used, the advantages and drawbacks.
- Use an appropriate diagram to discuss the basic knowledge management processes.
Section B
What are the factors that contribute to the success or failure of knowledge management system in an organization? Give examples from any case study.
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