BUS204: Supports Individual and Team Participation to Achieve Organizational Goals: Business Excellence Assignment, SUSS, Singapore

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University Singapore University of Social Science (SUSS)
Subject BUS204: Business Excellence


a. Supports individual and team participation to achieve organizational goals;

b. Develops a work environment that enhances employee health and well-being.

Assume that you are the Business Consultant of your local bank, The Development Bank of Singapore (DBS) Limited. You are contracted to advise it on its business excellence journey.

(1) Discuss one (1) recommended Approach that could fulfill each Requirement (a) and(b).

(2) Explain how each of your recommended Approaches is to be deployed to ensure it will reach all relevant areas in the organization and is consistently practiced.

(3) For each of your suggested Approaches, relate it to one (1) or more of Deming’s 14Points on Quality Management. Note, do not exceed three (3) Deming’s Points for each approach.

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