ROLE

You are working as a Quality Consultant in an organization of your choice*. (consult your teacher if you are not sure). You have been asked to submit a report to your senior management, to address various issues in the implementation of a new strategic quality change. This change is supposed to create a HIGH IMPACT on the organization’s business performances.

*Choose a company in the manufacturing (Automobile, Computer, Retail) (cannot choose Toyota) nor Service industry. (hotel, event, travel agent)

TASK

Your client has asked you to prepare a report relating to the following issues:

1. Understand the role of operations management in an organization

1.1 explain the importance of effective operations management in achieving organizational objectives.

1.2 evaluate the success of existing operations management processes in meeting an organization’s overall strategic management objectives.

2. Understand the importance of managing quality in an organization

2.1 explain the importance of effective quality management in achieving organizational objectives.

2.2 evaluate the success of existing quality management processes in meeting organization’s overall strategic management objectives.

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3. Be able to plan a strategic quality change in an organization

3.1 plan a strategic quality change to improve organizational performance.

3.2 define resources, tools and systems to support business processes in a strategic quality change.

3.3 evaluate the wider implications of planned strategic quality change in organization

3.4 design systems to monitor the implementation of a strategic quality change in organization

4. Be able to implement a strategic quality change in an organization

4.1 implement a strategic quality change in an organization.

4.2 embed a quality culture in an organization to ensure continuous monitoring and development.

4.3 monitor the implementation of a strategic quality change in an organization.

5. Be able to critically evaluate and assess the outcomes of strategic quality change in an Organisation

5.1 critically evaluate and assess upon the outcomes of a strategic quality change in an organization.

5.2 recommend sound justification on areas for improvement to a strategic quality change.

GRADING CRITERIA

The assignment should have a cover page that includes the assignment title, assignment number, course title, module title, Lecturer/ tutor name and student’s name. Attach all the pages of assignment brief/cover sheet with your report and leave them blank except your signature, for official use.
Ensure that authenticity declaration (your signature) has been signed.
This is an individual assignment.
Content sheet with a list of all headings and page numbers.
A fully typed up professionally presented report document of 2,500 words. Use 12 point Arial or Times New Roman script.
Your assignment should be word-processed. Charts, tables, graphs are not included in the word count.
Use the Harvard referencing system. https://librarydevelopment.group.shef.ac.uk/referencing/harvard.html
Include a Minimum of 6 references not Later than 2018
Exhibits are outside this limit.

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NOTES TO STUDENTS FOR SUMMISSION

Check carefully the submission date and the instructions given with the assignment. Late assignments will not be accepted.
Ensure that you give yourself enough time to complete the assignment by the due date.
Do not leave things such as printing to the last minute – excuses of this nature will not be accepted for failure to hand-in the work on time.
You must take responsibility for managing your own time effectively.
If you are unable to hand in your assignment on time and have valid reasons such as illness, you may apply (in writing) for an extension.
Failure to achieve a PASS grade will results in a REFERRAL grade being given.
Take great care that if you use other people’s work or ideas in your assignment, you properly reference them in your text and any bibliography.
If you are caught plagiarizing, the TMC policies and procedures will apply.

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