| University | The Royal Melbourne Institute of Technology (RMIT) |
| Subject | OMGT 2226: Retail and Service Logistics |
- Describe the characteristics of Food-Town retail in terms of SKUs, variety, assortment, and services and compare with a Singaporean supermarket such as – ‘NTUC Fair Price’.
- On the basis of generic supply chain service outputs location, lot size, waiting
time and product variety discuss how the competing retailers Food-Town and the new supermarket chain perform/will perform in the level of each service output provided to customers. - From the theory discussion- why are there mismatches between supply and demand? How does the Food-Town supply chain deal with this kind of mismatch during COVID-19? How the Food-Town can be more responsive and provide customers with what they need when they need it, and where they need it.
- Why are customers usually return products? Discuss this from your learning from the course. Propose a returns policy for handling returns that should be adopted by Food-Town.
- How does Food-Town manage the merchandising process? How is merchandise management processes different for staple and fashion merchandise? Suggest to David how to manage staple and fashion merchandise. How do you think ABC’s classification of merchandise can be applied to manage the product categories more efficiently?
- David can run the business fully online then he does not need to rent the facility. Alternatively, he can run the business in a hybrid model. What will be the possible benefits and challenges for Food-Town to take the options?
- What is Corporate Social Responsibility (CSR) in the retail business? How has Food-Town can incorporate more CSR into its activities? Give two examples.
- Technology has changed the traditional way of doing retail business. What are the impacts of technology on the supply chain and retail operations? Discuss how the use of technology can help Food-Town to improve customer service and reduce operating costs.
- How to make Food-Town more competitive with the new supermarket? What
must the Food-Town operations process be able to do particularly well in terms of cost, agility, quality, flexibility, and sustainability?
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