Question 1
As a group, prepare a video of a role-play of the above meeting. In the role-play, you should demonstrate empathy, apply appropriate communication skills, and use collaboration and problem-solving skills to manage team relationships and conflict to promote effective teamwork.
Each group member must assume one character (Toby, Bob or Susan) in the role-play of the above meeting. The group may introduce an additional character appropriate for the meeting. The meeting can be a physical in-person meeting or a virtual online meeting. When preparing the plot of the role-play, the group can make appropriate assumptions about the situational case and make appropriate extensions to the situational case. The situational case provides the context going into the above meeting.
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Issues the group should consider and discuss when preparing for the role-play may include but are not limited to, the following:
- Who should attend the meeting?
- What do you hope to achieve from the meeting?
- What are the pain points and constraints of each participant?
- Given each participant’s roles and emotional states, how will they demonstrate and apply empathic communication to clarify each other’s concerns and problem-solve collaboratively?
- What alternatives and trade-offs might each participant offer or demand in return?
- How can they influence each other to reach consensus on a mutually agreeable plan to move forward in the short, medium and long term?
