MBA7061: Aim of The Module To Develop and Introduce and Develop a Critical Understanding of Operations Management: Operations Management Research Paper, CMU, Singapore

Aim of The Module

To develop and introduce and develop a critical understanding of operations management for modern organizations in a variety of sectors of activity
– To consider operations strategy in its broadest sense and relate this to the internal management and organization of the production of goods and services within organizations in different sectors of the industry
– To examine how to organize resources and operations, and how to improve them using a variety of quality tools and techniques and process improvement activities
– to consider the organization in its broader context: examining how inputs on the supply side can be managed and improved, and on the demand side how customers and customer satisfaction can be understood.

Learning Outcome
On successful completion of the module, the student should be able to:
1. Evaluate the nature, scope, and extent of manufacturing and service operations strategy;
2. Critically evaluate the use of quality tools and techniques for a wide range of
organizational problems;
3. Solve complex operational problems related to managing capacity and constraints within organizations;
4. Demonstrate the application of strategies, tools, and techniques to improve business operations and appraise and select appropriate methods for managing supply bases for a variety of organizations.

You are to develop a portfolio of 4,000 words using data from secondary research through relevant literature reviews including academic journals, commercial publications from reputable sources, company databases, e-resources, library resources, annual reports, journal articles, newspapers, case studies, and lecture notes. Your portfolio should include academic theories,
application from the case, and critical discussion supported by references.

You may choose one company to address the tasks (or you may choose up to a maximum of two companies to address the four different tasks). The organization choices could be manufacturing or service in nature and can also include hospitals, cinemas, mass transit systems,s, etc. To align your answers to the task requirements, you are required to:

1. Critically evaluate operational strategies in terms of planning and implementation of the selected organization.
2. Critically analyze the selected organization’s capacity management practices, challenges, and constraints of capacity management practices and the management responses to them.
3. Critically discuss the quality management tool(s) adopted in managing inputs, processes, and outputs and their impact in the selected organization. These tools could include TQM, Lean Operations, and other tools discussed in the class.
4. Critically discuss how the selected organization’s competitive advantage has enhanced through the leverage of Supply Chain Management strategies and tools.