Assignment Details:

Comfort Transportation Pte Ltd, commonly known as Comfort, is a taxi company owned by Comfort Delgro Corporation Ltd. With the advent of the sharing economy, Singapore’s taxi industry has been significantly disrupted

(see https://www.todayonline.com/singapore/coping-technological-disruption-taxi-industry
And http://news.nus.edu.sg/sites/default/files/resources/news/2017/2017-02/2017-02-08/TAXI-tdy-8feb-p26-27.pdf).

i. Using publicly available information and data, propose business goals for Comfort that will address the challenges the company and industry as a whole is facing.

ii. Conduct an organizational training needs analysis (individual level, functional level, organizational level) to determine the knowledge, skills and attitudes necessary for realizing the business goals proposed in Part (i). Report your findings. (eg. Based on Challenges discussed)

iii. Conduct a task (functional) analysis to determine the observable actions and tacit cognitive functions needed for proficiency (and perhaps even excellence) in the identified job tasks. Report your findings. (eg. Explain how the following will be conducted, Purposed Business goals > to address the challenges)

iv. Conduct individual leaning needs analysis to determine the employee’s performic gaps as compared against the findings of the task analysis. Report your findings. (eg. Who will be involved, What data you will collect, Whatever method for TNA)

v. Based on the findings of the three (3) level of training needs analysis (individual level, functional level, organizational level) conducted, craft the leaning outcomes for the training programme to be designed in Assignment 3.

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