| University | Singapore University of Social Science (SUSS) |
| Subject | BUS363: Total Quality Management |
Identify an organization you are familiar with. Discuss how this organization can apply any 2 TQM concepts discussed in SU3 and SU4, to improve business performance. Instructions:
1. Use this discussion board to present a concise discussion on the topic presented.
2. Submit this discussion as a GBA team submission.
Learning Outcomes
Knowledge & Understanding (Theory Component) By the end of this course, you should be able to:
• Demonstrate the use of quality concepts in the workplace.
• Construct an implementation plan of a Total Quality Management (TQM) program in the workplace.
• Examine the importance of managing the Voice of the Customer and Voice of the Market in the workplace.
• Propose suitable quality techniques to design quality in products and services in the workplace.
• Evaluate various quality techniques and select suitable techniques to improve quality in products and services in the workplace
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