| University | Singapore University of Social Science (SUSS) |
| Subject | BUS204: Business Excellence |
(a) Quality guru Joseph Juran has his own approach to quality improvement. Discuss the process of Juran Trilogy on quality improvement. As part of the answer, include an example of any service or product which can use the process of Juran Trilogy to improve the service or product. Please keep your essay to less than 200 words and indicate the word count at the end of your answer.
(b) Illustrate how the ITE addressed requirements in Item 1.2 of the BE Framework as it relates to ITE’s culture. As part of the answer, you should include ITE’s values and the behaviors it sought to inculcate throughout its entire workforce. Please keep your essay to less than 300 words and indicate the word count at the end of your answer.
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