| University | Singapore University of Social Science (SUSS) |
| Subject | BUS204: Business Excellence |
Question 2
Dr. Edwards Deming is a pioneer of the Total Quality Management movement. One of his main contributions to the Total Quality Management movement was Deming’s 14 Points. Of Deming’s 14 Points, two (2) are highlighted below;
- Drive out fear and create trust.
- Remove barriers that rob people of pride in workmanship.
(a) Analyse the above two (2) Points and in your own words, explain what is meant by each of these two (2) Points in an organizational context.
(b) For each of the above two (2) Deming’s Points, examine and propose an approach (i.e., initiative/program) that could be deployed in an organization so as to inculcate and practice it.
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