B2079C Job and Labour Market Analysis Coursework Assessment AY2025 Term 4, Singapore

B2079C COURSEWORK ASSESSMENT

Course                        :           Specialist Diploma in Career Counselling

Modular Certificate     :           Post Diploma Certificate in Career Development

Module Code              :           B2079C

Module Name             :           Job and Labour Market Analysis

Instruction To Candidates

1. This paper consists of a total of SIX (6)

2. Read the instructions in the following pages very carefully.

3. A coursework assignment, which is a deck of Microsoft PowerPoint presentation slides (not exceeding 30 slides, excluding cover slide, declaration page and reference slide), is to be submitted individually by each student. You may include your explanations and comments for your presentation (in bullet points) in the notes section of each slide.

4. The coursework assignment must be named “AY25T4 B2079C CWF <Student’s Name> <Student’s ID>” and submitted to the ‘B2079C Individual Coursework Assignment Submission’ folder in SA 3.0 on or before 21 Jan 2026 (Monday), 2359hrs.

5. There will be no further extension of submission deadline. Late submissions will be penalised.

6. Late submissions without Leave of Absence (LOA) will be subjected to the following late penalty:

7. Disciplinary action will be taken against students who are found to plagiarise, both the party who allow their work to be copied as well as those who represent or copy the work of another person as one’s own. Disciplinary action will include, but not limited to, an outright failure for the coursework assignment and downgrading of the module grade.

8. For more information on LOA, please refer to CET Student Handbook on the section titled “Examination – Assessment Rules and Regulations”.

9. You may email the Programme Coordinator at thomas_eng@rp.edu.sg, if you have any questions regarding this individual coursework assignment.

Coursework Assessment Briefing 

1. There is only ONE (1) Individual Assignment for this CWF. The CWF makes up 100% of your final grade.

2. This CWF focuses on the concepts and theories covered in Lesson 1 to Lesson 11.

3. You should review the lesson materials, the recommended textbook and reading resources before commencing on this assignment. You should also perform additional research to provide adequate responses to your tasks.

4. For this module’s coursework, you will be assessed on:

5. For this assessment, you are prohibited from using artificial intelligence (AI) tools to generate any materials or content in relation to the assessment task. Any work submitted using AI tool(s) will be considered as plagiarism.

6. Format & Reference

• Please use the PowerPoint Template provided below.
• You should include all relevant citations or references in the American Psychological Association (APA) to avoid plagiarism. Refer to the links below for more information:

APA Style Reference Guide for Journal Articles, Books, and Edited Book Chapters, APA Style 7th Edition

7. Question & Answer (post-submission)

• This is a compulsory individual Q&A with each student after the submission of the Individual Assignment.
• Each student will be allocated 10 minutes for the Q&A.
• During the Q&A, the assessor(s) will clarify the approach taken to complete the Individual Assignment.

8. Coursework Submission and Q&A Schedule

• The table below shows the schedule for the Coursework submission and Q&A.
• Students must adhere to the Grouping and Timings provided.

INDIVIDUAL COURSEWORK ASSIGNMENT

You are a new Career Counsellor in a career consulting company.

You have been assigned TWO (2) clients, Rachel and Andrew, who are seeking career in the Hotel and Accommodation Services industry.

Rachel Tan

• Currently pursuing a part-time WSQ Advanced Certificate in Hospitality Operations Management through SkillsFuture, expected completion in June 2026.
• Graduated with a Diploma in Hotel and Accommodation Services from a polytechnic in 2019.
• Obtained WSQ Implement Service Innovation certification in 2023 and WSQ Manage Front Office Operations in early 2024.
• Started as a Front Office Officer at a 5-star international hotel chain in Singapore in 2020. Promoted to Front Office Executive in 2022, then to Assistant Front Office Manager in early 2024.
• A 29-year-old who recently celebrated her 2nd wedding anniversary in August 2024 and is planning to start a family after completing her current studies.
• Led the front office team to achieve the hotel’s “Guest Satisfaction Excellence Award” for consistently maintaining above 95% guest satisfaction scores in the 2^nd quarter of 2024.
• Discussed with her Front Office Manager about progressing to a Front Office Manager role in another hotel branch as part of her career advancement. Her Manager advised her to first complete her advanced certification and gain experience in revenue management before she would be considered.

Andrew Lee

• Currently enrolled in a 3-year part-time Bachelor of Hospitality Business degree programme with a local university, with an expected completion in March 2026
• Graduated with a Diploma in Mechanical Engineering (2016) and Specialist Diploma in Industrial IoT & Analytics (2022) from a local polytechnic.
• A 38-year-old single parent with 2 school-going children following the passing of his spouse. Sought career change to hospitality for better work-life balance and growth opportunities.
• Transitioned from Assistant Engineer role at a statutory board to Guest Relations Officer at a premium business hotel in Singapore in early 2023. Promoted to Guest Relations Supervisor in October 2024 after demonstrating strong analytical and process improvement skills.
• Under his leadership, his guest relations team achieved 98% guest satisfaction scores for corporate clients during the busy conference season in the 3^rd quarter of 2024, applying his engineering problem-solving approach to streamline guest service processes.
• Discussed his desire to progress to the role of Assistant Guest Services Manager with his department head, to provide better financials to his children. While Andrew was acknowledged for his strong analytical and systematic approach to operations, he was recommended to complete his degree and gain more experience in VIP guest handling before consideration in late 2025.
• Volunteers with a charitable organisation on weekends to honour his promise to his late wife.

To support you in this new role, your supervisor has shared several job opportunities/ positions in the industry that your clients are interested in (see Annex A).

Present a Job and Labour Market Analysis report containing the following sections and using the PowerPoint Template provided.

A. Candidate Profiling (25 marks)

• Determine the state of emotions that your respective client is experiencing. Advise how you can help in your professional capacity.
• Use appropriate tools to analyse and improve on clients’ employability.

B. Industry and Organisation Analysis (15 marks)

• Provide an overview of the Hotel and Accommodation Services industry in Singapore as well as the demand and supply for professions in this industry.
• Identify ONE (1) suitable organisation, with the accompanied position from the list in Annex A, for each
• Apply PESTLE or SWOT analysis on the selected organisation from Annex A.
• Explain how your choice of organisation’s business strategy and other internal factors will influence its talent philosophy, staffing strategies and HR practices.

C. Job Analysis and Recommendations (30 marks)

• Analyse the job description and requirements of the positions you selected in Part B, using Knowledge, Skills, Abilities and Others (KSAOs).
• Profile each of your client for the selected job positions based on the Knowledge, Skills, Abilities and Others (KSAOs) required. Provide justifications on why the candidate is suitable to apply for the position.
• Advise your clients on the challenges, in terms of the changing job and labour market for the Hospitality and Accommodation Industry, that the client might face if he/she decides to apply for the position.
• Identify the recruitment strategies including recruitment channels, interview type and assessment method that the organisation may use to shortlist the suitable candidate.

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