Assume you are Employed as an HR Consultant for a mid-sized Bank The Bank Employs 200 Tellers Across its Branches: Human Resource Management Case Study, SUSS, Singapore

CASE STUDY

For this exercise, assume you are employed as an HR consultant for a mid-sized bank. The bank employs 200 tellers across its branches. The following is a partial job description and specification for the bank teller position, based on information obtained from the online database containing information on hundreds of standardized and occupation-specific descriptors.

Bank Teller Tasks/Duties/Responsibilities

• Cash checks for customers after verification of signatures and sufficient funds in the account
• Receive checks and cash for a deposit
• Examine checks for endorsements and verify other information such as dates, bank names, and identification
• Enter customers’ transactions into computers to record transactions
• Count currency, coins, and checks received to prepare them for deposit
• Identify transaction mistakes when debits and credits do not balance
• Balance currency, coins, and checks in cash drawers at ends of shifts

Requirements:

• Customer service skills
• Basic math skills
• Knowledge of verification requirements for checks
• Ability to verify signatures and proper identification of customers
• Ability to use accounting software
• A high school diploma is required, associates or bachelor’s degree preferred
• Previous work experience as a teller or related occupation (cashier, billing clerk) desired

Based on this information, the bank decides that the ideal candidate for this position will possess the following factors:

1. Have at least a high school education (bachelor’s or associate’s degree desirable)
2. Have experience as a teller or in a related field (cashier, billing clerk)
3. Be able to perform basic math skills related to banking (for example, count currency quickly and accurately and balance a cash drawer correctly)
4. Be knowledgeable of verification requirements for bank transactions (for example, errors in checks and proper identification to authorize transactions)
5. Have good interpersonal skills (for example, speak clearly, make good eye contact, and develop rapport easily)
6. Be motivated to work

Question:

Choose the selection methods.

Identify which selection method (e.g., résumé, interview, test, role-play exercise, reference check, or personality inventory) you would recommend for each of the six factors listed above. You can use the same selection method more than once if you believe it is appropriate for more than one factor.