You are the CEO of a2z, a Chain of 200 Convenience Stores Located in the Suburban: Operations Management Assignment, SMU, Singapore

Assignment Details:

1. Application of Theory

Operations Management areas of five large cities in one country. The brand’s value proposition is that the stores are open 24/7. The firm is considering internationalization.

(a) What tasks and decision-making responsibilities would you assign to the Operations Manager?

(b) For which decisions would the Operations Manager have to cooperate with the

i) Marketing manager,
ii) Finance manager,
iii) HR manager?

(c) What type of service process and physical layout would each convenience store be most likely to be using and why?

(d) Which do you think would be the key considerations for operations management decisions the Operations Manager would face when expanding to other countries?

2. Literature Review and critique of Theory

Define and compare the following Supply Chain Management paradigms.

1. Lean
2. Agile
3. Resilient
4. Green

Discuss the effect of each one of them and/or the effect of the LARG management paradigm on Supply Chain and/or Organisational Performance.