Business Letter Writing maintain long-term good relations of cooperation, Singapore

Assignment:

Business Letter Writing maintain long-term good relations of cooperation with customers, the importance of the company’s business is self-evident. In the face of contradiction or conflict with the customer, especially when one’s own fault, shall endeavor to maintain their partnership. According to the scenario, in conjunction with the expression of the principles writing more than 200 word letter to customers explaining the reasons to strive to retain customers. Where possible, and to provide compensation or assistance programs to show good faith. The company’s customers for many years to send you e-mail, complaining about the quality of your company’s services and give them the negative impact and losses and the threat no longer use your service. The following cases are for reference only;

1. one’s own mistakes: such as improper communication, data entry errors, staff inexperience and other factors beyond the control of

2: such as force majeure, third parties (suppliers or transport companies) breach of contract, etc.