MGT564 Managing Digital Transformation in Operations End-of-Course Assessment 2026, Singapore

MGT564 End-of-Course Assessment 2026

Instructions to Students:

1. This End-of-Course Assessment paper comprises 5 pages (including the cover page).
2. You are to include the following particulars in your submission: Course Code, Title of the ECA, SUSS PI No., Your Name, and Submission Date.
3. Late submission will be subjected to the marks deduction scheme. Please refer to the Student Handbook for details.

IMPORTANT NOTE

MGT564 ECA Submission Deadline: Tuesday, 31 March 2026 12:00 pm

ECA Submission Guidelines

Please follow the submission instructions stated below:

A – What Must Be Submitted

You are required to submit the following item for marking and grading:

 A Report

Please verify your submissions after you have submitted the above item.

B – Submission Deadline

• The Report is to be submitted by 12 noon on the submission deadline.
• You are allowed multiple submissions till the cut-off date.
• Late submission will be subjected to mark-deduction scheme by the University.

Please refer to Section 5.2 Para 2.4 of the Student Handbook.

C – How the Item Should Be Submitted

• The Report: submit online to Canvas via TurnItIn (for plagiarism detection)
• Avoid using a public WiFi connection for submitting large video files. If you are using public wireless (WiFi) connection (e.g. SG Wireless at public areas), you might encounter a break in the connection when sending large files.

D – Additional guidelines on file formatting are given as follows

E – Please be Aware of the Following

Submission in hardcopy or any other means not given in the above guidelines will not be accepted. You do not need to submit any other forms or cover sheets (e.g. form ET3) with your ECA.

You are reminded that electronic transmission is not immediate. The network traffic may be particularly heavy on the date of submission deadline and connections to the system cannot be guaranteed. Hence, you are advised to submit your work early. Canvas will allow you to submit your work late but your work will be subjected to the mark-deduction scheme. You should therefore not jeopardise your course result by submitting your ECA at the last minute.

It is your responsibility to check and ensure that your files are successfully submitted to Canvas.

F – Plagiarism and Collusion

Plagiarism and collusion are forms of cheating and are not acceptable in any form in a student’s work, including this ECA. Plagiarism and collusion are taking work done by others or work done together with others respectively and passing it off as your own. You can avoid plagiarism by giving appropriate references when you use other people’s ideas, words or pictures (including diagrams). Refer to the APA Manual if you need reminding about quoting and referencing. You can avoid collusion by ensuring that your submission is based on your own individual effort. 

The electronic submission of your ECA will be screened by plagiarism detection software. For more information about plagiarism and collusion, you should refer to the Student Handbook (Section 5.2.1.3). You are reminded that SUSS takes a tough stance against plagiarism or collusion. Serious cases will normally result in the student being referred to SUSS’s Student Disciplinary Group. For other cases, significant mark penalties or expulsion from the course will be imposed.

G – Use of Generative AI Tools (Allowed)

The use of generative AI tools is allowed for this assignment.

• You are expected to provide proper attribution if you use generative AI tools while completing the assignment, including appropriate and disciplinespecific citation, a table detailing the name of the AI tool used, the approach to using the tool (e.g. what prompts were used), the full output provided by the tool, and which part of the output was adapted for the assignment;
• To take note of section 3, paragraph 3.2 and section 5.2, paragraph 2A.1 (Viva Voce) of the Student Handbook;
• The University has the right to exercise the viva voce option to determine the authorship of a student’s submission should there be reasonable grounds to suspect that the submission may not be fully the student’s own work.
• For more details on academic integrity and guidance on responsible use of generative AI tools in assignments, please refer to the TLC website for more details;
• The University will continue to review the use of generative AI tools based on feedback and in light of developments in AI and related technologies.

(Full marks: 100)

Section A (100 marks)

Answer all questions in this section.

Choose an organisation you are familiar with.

It could be the company you are working in, had worked for or based on research. The company can be a commercial company, a public agency or a non-profit organisation.

Let’s call this Company A.

Question 1

Question 1a

Provide a background of Company A, the specific industry it is operating in, its business activities and its target customer base.

(20 marks)

Question 1b

Using the Value Chain Analysis or other appropriate tools:

• assess the current operations management of this company.
• identify its core operations and level of digital implementation.

Please state your reasons for above.

(10 marks)

Question 1c

Using the DAS Framework by Robert N. Boute and Jan A.V. Mieghem, appraise the current position of the Company A’s core operations within this framework.

Justify your appraisal in terms of levels of automation and smart process control.

(10 marks)

Question 2

Now that you have baseline the level of digitalisation of Company A’s operations.

Please evaluate the effects of digitalisation of Company A’s core operations in terms of:

• improving quality,
• scaling up capacity, and
• accelerating throughput.

Note: Do define how quality is presently defined, measured and what would constitute quality improvement.

(15 marks)

Question 3

Next, we need to correlate operational performance improvements to tangible financial outcomes.

Based on your evaluations in Question 2.

Please estimate the impact of digitalisation on Company A’s financial performance. You may make reasonable assumptions in deriving this estimate.

(15 marks)

Question 4

Question 4a

Recommend a plan (roadmap) for Company A’s digital transformation, or improvements in its current digital transformation initiatives (if company A has already embarked on digitalisation of its operations)

(15 marks)

Question 4b

Propose a business case for new disruptive trends and/or technologies to support your:

• digital transformation recommendation or- improvement to existing initiatives in Question 4a.

This business case should be derived and justified from:

• The As-Is operation management identified in Question 1 – the operational performance improvements evaluated in Question 2. – the improved financial performance estimated in Question 3.

(15 marks)

                                          —– END OF MGT564 ECA PAPER —–