Account Manager Case Study, Singapore

Payment Acceptance Review for May

Authorization Performance Analysis

• Singapore (SG): Total E-Commerce Volume: SGD X, Authorization Rate: X% (based on acquirer response codes).
• Philippines (PH): Total E-Commerce Volume: SGD X, Authorization Rate: X%.

Opportunities for Optimization

• RevenueProtect: Implement fraud detection tools to reduce false declines and maximize genuine transactions.
• Network Tokenization: Increase approval rates by utilizing tokenized payment data for recurring and stored card transactions.
• Local Acquiring: For PH transactions, optimize routing to local acquirers to reduce latency and enhance acceptance.
• Data Insights: Use Adyen’s real-time insights to monitor authorization performance and adjust strategies dynamically.

Insights and Recommendations

Utilize insights from Adyen’s reporting tools to identify and address potential bottlenecks in the payment process. Leverage our local acquiring network to improve cross-border transaction success rates.

Pitch for Remaining Volumes (Singapore and Australia)

Unified Commerce Benefits

• Enhanced Customer Experience: Seamless shopping experience across online and offline channels.
• Single Payment View: Simplify reconciliation and reporting with one platform for all payment methods.
• Future-Proof Technology: Adyen’s platform evolves with emerging trends and customer expectations.

Recommended Terminals

• Adyen All-in-One Terminals: For seamless in-store payment acceptance with support for contactless, mobile wallets, and more.
• Portable Devices: Ideal for flexible use in retail environments.

Suggested Payment Methods

• Online: Visa, MasterCard, Amex, GrabPay, and PayNow.
• In-store: Tap-to-pay options, mobile wallets like Apple Pay and Google Pay, and local debit schemes.

Pricing Proposal

• Processing Fee:
  • 1 to 10,000 transactions: SGD 0.16
  • 10,001 to 20,000 transactions: SGD 0.15
  • 20,001 to 50,000 transactions: SGD 0.14
  • 50,001+ transactions: SGD 0.13
• Acquirer Markup:
  • S$0 to S$1M: 0.60%
  • S$1M to S$2M: 0.59%
  • S$2M to S$5M: 0.58%
  • S$5M+: 0.56%
• RevenueProtect Fee: SGD 0.16 per transaction.

Key Takeaways for ABCSHOP

• By consolidating SG and AU in-store and online payments with Adyen, ABCSHOP will benefit from improved operational efficiency and increased authorization rates.
• Leveraging Adyen’s Unified Commerce solution ensures future scalability and enhanced customer satisfaction.
• Implementing our suggested optimizations will maximize revenue and minimize operational risks.

Q&A Preparation

1. How does Adyen compare with the current provider in AU in terms of authorization rates?
2. What is the expected timeline for transitioning in-store volumes?
3. Can we provide case studies demonstrating Adyen’s impact on similar retailers?

Next Steps

Schedule a technical deep dive to map out the integration plan and provide a detailed cost-benefit analysis tailored to ABCSHOP’s needs.