SPH5415 Individual Assignment (Semester 1) NTU : Ay 2024/2025 – Healthcare Operations And Performance, Singapore

The Patient at the Centre of Everything We Do in Healthcare

It is often said in healthcare that we must put the patient at the centre of the care ecosystem. Doctors, nurses, staff, systems and processes, facilities and infrastructure, and regulators should be aligned in a healthcare facility or system, to provide quality coordinated medical care and patient experience in a safe environment with the best possible outcomes.

Is this the reality in hospitals and healthcare systems today?

Outline your thoughts in an expository essay, taking into consideration the following points:

• The current state of patient care and experience in healthcare systems (not restricted to hospitals only)
• The reasons for the situation
• The steps that could be taken to improve patient experience and care eg. workforce transformation, introduction of technology, facilities planning, process improvement
• An ideal patient journey using examples in the clinic, hospital or community settings Please do not make reference to clinical management of patients. Check with the instructor if you need guidance or clarification.

Assessment Criteria

1 The current state of patient care and experience in healthcare
2 Reasons for the current situation
3 Steps that could be taken to improve patient experience and care
4 An ideal patient journey using examples
5 Summary/conclusion