BM2986: Describe the essentials of influencing and suggest the use of different influencing styles with reference to the case: Facilitation and Influencing Skills for HR Case Study, NYP, Singapore

After the completion of this project, learners should be able to:

• Describe the essentials of influencing and suggest the use of different influencing styles with reference to the case.
• Describe the factors that impact the negotiation.
• Identify and describe the use of counseling and coaching skills with reference to given employee performance-related or conflict scenarios in the case.
• Recommend appropriate counseling and coaching techniques to HR stakeholders.

Influencing & Negotiation

• With reference to Robert Cialdini’s Principles of Influence, suggest, with justification, THREE ways to persuade Dennis and his team to utilize their annual leave.
• Explain TWO factors that would be important to Felicia when negotiating with her HR Director to allow 50% of carry-forward leave.
• Propose, with explanation, TWO influencing styles that Felicia can adopt to get more support from the employees to utilize the remaining 50% of carry-forward leave by the 1st quarter of the next year.

Counseling and Coaching:

• Highlight THREE differences between counseling and coaching.
• Suggest to Felicia what she should do in her role as HR and explain the importance of listening skills by considering their impact during a counseling session with Nicole.
• With reference to the GROW coaching model, suggest THREE improvements areas that Dennis can consider to further hone his coaching skills.
• Explain the importance of giving feedback and suggest THREE ways to help Dennis give better feedback.