BUSM 3115: In 2019 Optus Came Under Fire from the Australian Competition and Consumer Commission: Ethics & Governance Report, RMIT, Singapore

Topic 1: Optus misleading customers

In 2019 Optus came under fire from the Australian Competition and Consumer Commission (ACCC – the Australian Consumer Watchdog) for misleading consumers about the need to move to the National Broadband Network (NBN) or risk being disconnected. The board of CorpCo would like a board paper with recommendations on the Optus case.

Answer the assignment questions posed above and critically discuss with reference to the course and assessment task 1 literature, theory, concepts, and further research. Whilst you have to choose and make a judgment as to what concepts are evident in the case, you do have to include some discussion of the role of stakeholders on the decision using stakeholder salience (Mitchell et al 1997).

Topic 2: Greg Mortimer Cruise Ship

In 2020 COVID-19 has rocked the Globe. The board of CorpCo would like a board paper with recommendations on the Greg Mortimer Cruise Ship case.

Answer the assignment questions posed above and critically discuss with reference to the course and assessment task 1 literature, theory, concepts, and further research. Whilst you have to choose and make a judgment as to what concepts are evident in the case, you do have to include some discussion of the role of stakeholders on the decision using stakeholder salience (Mitchell et al 1997).

Key Questions:

Explore the interaction between organisational context and the CSR/ethical issue in the case chosen (considering the concepts of moral intensity, moral language, and framing) and then address the following questions

1. What role do the internal and external factors on CSR/ethical decision-making play within this case? (Consider the role that organisational schemas/scripts/moral language/ethical work climates/stakeholder salience play in CSR/ethical decision making within the case)

2. How can unethical/poor decisions be avoided?

3. Are ethical leadership, codes, and training adequate responses to prevent similar problems at CorpCo, or does the board need to do more? Critically discuss with reference to the course and assessment task 1 literature, theory, concepts, and further research.

4. Make practical recommendations for the board of CorpCo to consider based on your analysis of the CSR/ethical decision-making case chosen (these must be theory-driven/evidence-based).