LAN4108: You are Taylor Fung, Customer Relations Officer of Happy Cookies: English and Communication Assignment, IVE, Singapore

Task

You are Taylor Fung, Customer Relations Officer of Happy Cookies. You are giving a 4- minute presentation to the media about an incident of incorrect food labeling.

You have drafted some notes below for the presentation. Use all the information to:

• explain the incident and express persuasion and emotion appropriately
• persuade the audience that food safety is the company’s top priority
• suggest solutions and explain actions taken/to take
• reassure the audience that preventive measures will be in place
• apologize for the incident and inconvenience caused
• compliment the audience on their support

Practice 4

You are Jo Lau, Customer Relations Officer of Tasty Food Company. You are giving a 4-minute presentation to the public about the incorrect food labeling of one of the company’s products.

You have drafted some notes below for the presentation. Use all the information to:

• explain the incident and express persuasion and emotion appropriately
• persuade the audience that the incident was unexpected
• reassure the audience that similar incident would not happen again
• suggest solutions and explain actions taken/to take
• compliment the audience and apologize for the incident