| University | National University of Singapore (NUS) |
| Subject | Re-engineer and Digitalize Processes |
In the context based on OCBC Singapore and OCBC regional Re-engineer and digitalize processes end to end by embedding innovative technologies What are we looking for? Multiple processes that the relationship managers and support staff have to grapple with involve multiple hands-offs, drop-offs, and manual handling. Processes such as processing of customer instruction via email and etc.
What are some of the opportunities that we see? Drive paperless, and improve end-to-end processes with the aim of improving turnaround time and STP for our customers. While AI may be employed, it has to be a particular use case or scope, with no margin of error.
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