Analyse the Role of Active Listening and Impression Management: Human Resource Management (HRM) Assignment, SIM, Singapore

Question 1

(a) Analyse the role of active listening and impression management in a selection interview session. What strategies can you apply to minimise any efforts of impression management in a professionally-coached interviewee? Provide an example to illustrate one of the strategies you described.

(b) Discuss the issue of placing too much emphasis on the role of non-verbal communication data in making a hiring decision. Illustrate with an example.

Question 2

Based on the following interview questions that are used to guide the interview session, determine and justify each question is of relevance to the Knowledge, Skills, Abilities & Other Characteristics (KSAOs) of the position of a Human Resource Executive (Refer to the appendix for the job description and job requirement).

The candidate is assumed to be a fresh graduate with no working experience. She holds a bachelor’s degree in business (Majoring in HRM).

Appendix

Human Resource Executive

We seek a committed team player to join the HR team which seeks to recruit and retain academic staff to fulfil the teaching, research and service missions of the Faculty in our University.

The successful candidate will assist in the full spectrum of the following HR functions –

• Selection & Recruitment
• On-boarding of New Employees
• Employee Relations & Management
• Compensation & Benefits
• Promotion & Tenure
• Performance Management
• Repatriation & Attrition
• HR Projects/Initiatives

Job Requirements

• Minimum Polytechnic Diploma/Degree in Human Resource Management, Business Management, Business Administration or equivalent
• Fresh graduates without any experience are welcome
• Strong communication and interpersonal skills
• Team player
• Able to take on a hands-on approach and manage day-to-day operations independently
• Resourceful, Meticulous & High Degree of Professional Integrity
• Knowledge of SAP would be an advantage