Advanced Social Work Leadership and Conflict Resolution (Tutor Marked Assignment), Singapore

Advanced Social Work Leadership and Conflict Resolution

TUTOR-MARKED ASSIGNMENT (TMA)

Instructions:

1. Include a cover page with:
   • Course Title
   • Assignment Topic
   • Submission Date
   • Name and Student ID
2. The assignment length should be 2700–3000 words, typewritten, double-spaced, with:
   • 1-inch margins
   • Font: Times New Roman, size 12
   • File Name Format: Surname_Name_SWK293_TMA01
3. References: Provide at least seven academic references in APA 7 format.

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Case Scenario:

Jonas, a 32-year-old Senior Social Worker at Goodrich Family Services (GFS), supervises a team of three Social Workers, a Programme Executive, and a Social Work Associate. With 10 years of experience but limited supervisory training, Jonas faces challenges including team conflicts, cautious team dynamics, and the underperformance of a pilot community programme.

Key issues include:

• Conflicts from previous leadership.
• Struggles in meeting programme goals.
• Monitoring team dynamics and troubleshooting effectively.

A parallel team led by Ching Yee, a 12-year veteran, runs a senior programme facing participant attrition and lack of innovation. Challenges include:

• Declining participation rates.
• Potential blame on team members for poor outcomes.

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Assignment Questions:

1. Team Dysfunction and Leadership:

• Analysis: Appraise dysfunctions in Jonas’ team and suggest teamwork skills to build cohesion. (30 marks)
• Supervisory Limitations: Discuss Jonas’ limitations affecting his effectiveness. (10 marks)

2. Types of Conflicts:

Discuss one conflict from each:

• Jonas’ predecessor and team members.
• Individual members in Jonas’ team before his tenure.
• Ching Yee and her team members.
• Conflicts among Ching Yee’s team members. (20 marks)

3. Improving Team Outcomes:

Outline three roles Ching Yee could adopt to enhance team outcomes, supported by examples. (15 marks)

4. Program Development:

Analyse how GFS integrates micro, meso, and macro practices for community programme development. (15 marks)

5. Additional Marks:

Marks for in-text citations, APA7 references, and structured answers. (10 marks)