e-Estonia: e-Services for Citizens The case study presents several solutions and key benefits and impacts of the solutions: Creativity and Design Thinking Case Study, NUS, Singapore

Learning Outcomes:-

• Identify key characteristics of creative thinking.
• Describe the core principles of design thinking and its role in solving human-centered problems.

e-Estonia: e-Services for Citizens The case study presents several solutions and key benefits and impacts of the solutions.

Having analyzed the case study, you need to:

• Identify how creative thinking was applied in solving the problems.
• Identify each step of design thinking which was applied in problem-solving
• Explain in detail which tools of design thinking were used in each phase of the design thinking process.