WUC 107/03 Workplace Communication Skills TMA 2 – meal at the Bodean Seafood Restaurant in a famous five-star hotel, Singapore

Assignment Details:

Question 1 (40%)
You recently went to have a meal at the Bodean Seafood Restaurant in a famous five-star hotel in Kuala Lumpur but did not enjoy it because of some problems you encountered.

Write a letter of complaint to the manager of the restaurant. In your letter:

• say the time and date of the incident as well as the food you ordered;
• describe the two (2) problems you experienced at the restaurant;
• suggest two (2) ways how the problems can be resolved.
Use the fully-blocked layout in your answer.

Question 2 (60%)
You have been invited to speak to a group of students at Surya International University on the following topic:

Many foreign students in Malaysia encounter the problem of adapting to the culture and way of life here. What are the causes of this problem? What would be the solutions to this problem?

Write the speech that you will be making to the students. Provide two (2) main causes and two (2) solutions in your speech.

You can refer to:
http://woulibrary.wou.edu.my/help/citeguides_apa.asp